Respect and Compassion
We want to make sure we treat people with dignity and compassion
We will:
- Be kind, compassionate, friendly and warm in our manner
- Be fair, courteous and respectful
- Be responsive to individual’s needs and circumstances
By:
- Actively listening and demonstrating empathy
- Providing a safe environment for patients and staff
- Acting promptly to raise concerns
Improvement and Development
To ensure our services continue to develop to make the best use of resources
We will:
- Be open to change and innovation
- Be responsible for making change happen so we can deliver benefits for patients and staff
- Be bold and identify ways of doing things
By:
- Sharing best practice to improve our services
- Measuring improvement
- Identifying opportunities to reduce waste and inefficiency
- Investing in our learning and development
Working together
We want to work as a team to provide good quality, safe patient care
We will:
- Be responsible for our actions
- Value our colleagues
By:
- Striving to do our best
- Respecting our colleagues
- Giving praise where praise is due
- Contributing to a climate of fairness and equality
Engagement and Involvement
We aim to involve our community in making decisions about what we do
We will:
- Be open minded when we listen
- Be active in seeking feedback and views
By:
- Communicating well
- Learning from people’s experience
- Involving others in active discussion